At BlackHawk Facility Services, your privacy is not just a formality—it is a priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, request our HVAC services, or engage with us in any way. By accessing our site or doing business with us, you agree to the practices described below.

We are committed to transparency, accountability, and protecting your personal data with care and respect.

Information We Collect

BlackHawk Facility Services collects two types of information: personal information you provide directly and technical data collected automatically when you interact with our website.

Personal information may include your name, company name, title, phone number, email address, physical address, and details about the services you’re requesting. This information is collected when you fill out a form, request a quote, subscribe to communications, or otherwise communicate with our team.

Technical data is automatically gathered through cookies, web beacons, and similar technologies. This may include your IP address, browser type, referring pages, the pages you view on our site, time spent on each page, and device identifiers. This data helps us improve the functionality and user experience of our website.

We only collect information that is relevant, necessary, and intended to provide you with the best possible service.

How We Use Your Information

The information we collect serves a specific purpose—to deliver high-quality, reliable service and enhance your experience with our company. Your personal information may be used to:

• Respond to service inquiries and schedule appointments
• Provide accurate quotes and job updates
• Manage billing, invoicing, and account-related communication
• Improve our services and tailor offerings to your needs
• Send important service updates, announcements, or promotional materials (only if you opt in)

In addition to direct use, aggregated and non-identifiable information may be used for internal analytics and reporting to improve operational efficiency and future service planning.

We do not use your information for profiling, automated decision-making, or any purpose beyond what is outlined here.

Disclosure of Information

BlackHawk Facility Services does not sell, rent, or trade your personal information to outside parties. However, we may share your information with trusted service providers and business partners who support us in delivering services—such as IT vendors, accounting systems, scheduling platforms, or customer communication tools.

These third-party providers are bound by confidentiality and data protection agreements and are only authorized to use your information as necessary to support the services we provide.

We may also disclose information in accordance with legal requirements, regulatory obligations, or to protect the safety, rights, or property of our clients, employees, or the public.

Data Security and Protection

Safeguarding your personal data is central to our operation. We implement appropriate technical, administrative, and physical safeguards to protect your data against unauthorized access, loss, misuse, or alteration. This includes secured servers, restricted access protocols, encrypted communications, and continuous staff awareness training.

Despite our efforts, no data transmission or storage system is completely secure. While we take all reasonable precautions, we cannot guarantee absolute protection against data breaches or cyber threats.

Cookies and Web Tracking

Cookies are small files stored on your device that enhance your browsing experience. Our website uses cookies to:

• Remember user preferences
• Track visitor behavior for performance insights
• Enable site features and load times

You may adjust your browser settings to disable cookies; however, this may affect the functionality and responsiveness of our website. Continued use of our site without disabling cookies implies consent to our cookie policy.

External Links

Our website may contain links to third-party websites or tools for convenience or informational purposes. These external sites operate independently of BlackHawk Facility Services and have their own privacy practices. We do not assume responsibility for their policies or content. Visitors are encouraged to review those sites’ privacy statements before sharing personal data.

Your Privacy Choices and Rights

You have the right to access, correct, update, or delete the personal information we have about you. If you no longer wish to receive marketing communications or want your data removed from our systems, you can contact us directly with your request.

We are committed to honoring your preferences and complying with data protection laws. Requests will be reviewed and fulfilled within a reasonable timeframe, and we may verify your identity before taking action.

Children’s Privacy

Our services and website are intended for adults and commercial clients. We do not knowingly collect personal data from children under the age of 18. If we become aware that personal information from a minor has been submitted, we will promptly delete that data from our records.

Policy Updates and Revisions

This Privacy Policy may be updated periodically to reflect changes in legal obligations, business operations, or digital tools we use. Any updates will be published on this page with a revised effective date. We encourage you to review the policy regularly to stay informed about how your information is being handled.

Continued use of our website and services after updates implies acceptance of the revised policy.